Compare the Tasks That Work With the One That Crashes
When Ledger Live keeps crashing on iPhone, a useful investigation compares working tasks with the smallest action that closes the app. Its current name is Ledger Wallet. A stable account list followed by failure in one provider view is a different report from termination before any navigation appears.
Write a short reproduction containing only the necessary taps. Note the phone model, iOS release, app version, and approximate time so a later update or support investigation has a concrete reference.
Protect Any Action Already Approved
If the crash followed device approval, establish the original transaction or provider order status before another attempt. Preserve its identifier and inspect the correct chain or service record. The app closing cannot determine whether broadcast succeeded.
Do not approve an unfamiliar replacement payment or contract request presented as a crash remedy. Troubleshooting software does not require transferring funds to a validation address. Review a genuine later transaction independently on the hardware.
Make a Controlled Session Comparison
For normal app testing with no hardware maintenance active, begin without starting a Ledger interaction and observe whether the interface remains usable. Then test the particular account or device action that previously failed. Change one condition rather than combining pairing resets, deletion, and network changes.
If connection is the trigger, use Ledger’s current Bluetooth guidance for the model. Clearing an old association is different from wiping the wallet. If a single online provider triggers closure, record that provider instead of describing every account as inaccessible.
Verify the Supported Software Environment
Check the eligible release through the official App Store listing. Review phone storage and ordinary supported iOS updates. Apple’s unexpected-closure guidance describes normal reopening, restart, and update checks before broader removal.
Do not apply those restarts during a progressing device OS installation. Keep its supported host and connection stable until completion. If it already failed, resolve that device state under current model instructions before returning to ordinary phone-session tests.
Broaden Repair Only With a Rebuild Plan
Before a justified deletion, privately retain the account networks and useful labels needed for recognition. Confirm access to the initialized Ledger and a supported connection. Offloading and deleting can retain different information, so record which action you chose.
Install replacements through the verified store and reconnect existing hardware. Add supported accounts and check public identities before recreating local names. An empty local interface is not a reason to generate another recovery phrase or enter the old backup into the phone.
Evaluate and Report the Same Trigger
Repeat the minimal reproduction after the chosen repair and record whether it changed. Provide official support with the working-versus-failing comparison rather than an untracked list of attempted resets. Review diagnostics for unnecessary account exposure.
Repeated-Closure Questions
Will a Hardware Factory Reset Fix the Phone Process?
It is not a routine crash remedy. Preserve wallet configuration while the evidence points to the phone app, connection state, or specific service.
Can I Use Another Interface While Waiting?
A compatible supported host can reconnect to the same configured Ledger and supported accounts. Verify its requirements without copying recovery words into software.
